Terms & Conditions: PLEASE KEEP IN MIND THAT MANY OF THESE PARTS REQUIRE THE EXPERTISE OF AN A+ CERTIFIED TECHNICIAN FOR INSTALLATION, ESPECIALLY MOTHERBOARDS AND LCD SCREENS. IF YOU ARE UNSURE HOW TO INSTALL THE PART(S) YOU HAVE PURCHASED PLEASE LET YOUR LOCAL COMPUTER REPAIR SHOP DO IT FOR YOU. WE WILL NOT REPLACE PARTS THAT ARE DAMAGED BY USER ABUSE. WE HAVE THE PROPER TECHNOLOGY IN OUR FACILITY TO MEASURE, TEST, DIAGNOSE AND DETECT SUCH ISSUES. OUR TECHNICIANS HAVE OVER 15 YEARS EXPERIENCE IN THE TECHNOLOGY REMARKETING BUSINESS. *WE RECORD ALL SERIAL NUMBERS. All serial number bar codes as well as serial numbers located on chips, internal components, etc... are recorded to PREVENT FRAUDULENT RMA CLAIMS. DO NOT TRY TO SWAP DEFECTIVE PARTS AND RETURN THEM. We WILL issue a report to your credit card's institution in order to prevent a fraudulent chargeback.*   If your shipping address differs from your billing address, you are authorizing us to ship to the address specified.  Your IP address is recorded as evidence of the acceptance of our terms and conditions. All items include a 90 day replacement warranty unless specified otherwise in the item's description. Authorized Returns: All RMA's must be received within a 7-8 business day period.  We reserve the right to void any RMA claims not returned in a timely manner.  We do not cross-ship replacements.  Dead on Arrival (DOA), Items Incorrectly Ordered (IIO), Items Incorrectly Shipped (IIS) and items that you wish to return for any other reason must be reported within 15 days from receiving the item to get a refund. We reserve the right to test the product and confirm the defectiveness before issuing a refund or an exchange. All items must be 100% complete, original packaging, including all warranty cards, manuals, cables, accessories, components, original labels and UPC codes on manufacture boxes to be accepted for RMA. Unauthorized Returns: Shipments that are refused WITHOUT AUTHORIZATION, or that are returned to us because the address was invalid, are subject to a restocking fee of 35% plus applicable shipping and handling fees. Any items that have the warranty label/mark removed that verifies the item to be our product will be refused both refund and exchange. Any items “over clocked” or installed improperly are considered physically damaged and will be refused both refund and exchange. Repeat: We have the capabilities in place to know whether our parts were physically damaged or installed improperly. Any items defaced, physically damaged, non-functional due to user error or virus will be refused both refund and exchange. Shipping / Shipping Charges: Customer is responsible for all shipping charges on return items. All related fees (shipping and return shipping fees) are non-refundable for ALL items. If we send you an incorrect item or the item is defective and you wish to get a replacement we will ship the item back to you via UPS Ground at our expense. Due to high sales volume, PLEASE ALLOW 2-4 BUSINESS DAYS FOR THE PROCESSING AND SHIPPING OF YOUR ORDER, this includes any next day air and/or priority shipments. However, most orders ship the same day or following business day. You will be notified by email regarding any order status changes. Refunds: A 15-day money back guarantee is offered on all purchases. Allow up to 15 business days for all refunds to be processed. Please note that your financial institution may take up to 30 days from the date we issue your credit to post it in your account. All returns/refunds will be assesed a re-stocking fee of 25%. An additional 10% technician testing fee may apply for products returned that have no signs of defect. Warranty: All new products are covered by the manufacturer's warranty against defects. If an item proves to be defective within 90 days from the date of your invoice, we can assist with the repair or exchange of that item for you, according to the terms of the manufacturer's warranty. All our products are covered by a 90-day replacement warranty unless stated otherwise on the product page. Refurbished, recertified, used, and rebuilt Items are covered by a 90 day replacement warranty. Defective products can only be exchanged for the same identical part number/ item. WE ARE NOT RESPONSIBLE FOR ANY INCOMPATIBILITY ISSUES, please refer to the item's description for compatibility information.